Where can I set my mailing preferences?

To change your mail preferences first Sign In to your account.

Once you have signed in expand the “Manage profile” menu on the left, then select “News & Information”, from there you are able to manage your preferences.

Remember to “Save” your changes.

News-and-Info-preferences-web8

 

Where do I manage my customer profile?

To manage your customer profile  first Sign In to your account.

Once you have signed in expand the “Manage profile” menu on the left, then select “Manage profile”, from there you are able to manage your customer profile.

Remember to “Save” any changes.

Manage Profile

How can I add new users?

To add a new user first Sign In to your account.

Once you have signed in expand the “Manage profile” menu on the left, then select “Manage profile” from the menus.

Next select the “Users” tab, here you will see a list of current users, just above these select the “Add new contact” tab, once selected a new contact form will open below, complete all fields marked with * in both the “Contact information” and “User information” tabs.

Remember to save your changes by click on the “Save” button at the below the form.

 

Add-New-User

Can we have Paper Invoices sent by Post? Send Invoices to a different Person/Address?

To manage how, where and to whom your invoices are sent please first Sign In to your account.

Once you have signed in expand the “Manage profile” menu on the left, then select “Manage profile”, this opens in the “Customer” tab.

Receive Paper Invoices by Post

In the “Customer’ tab make sure the “Deliver invoices by post”checkbox is checked.

Remember to “Save” any changes.

Invoices-by-Post---web

Send Invoices to a different Person/Address

Select the “Addresses” tab and then select the “Invoice Address” from the list below. This will open a form where you are able to update the address and contact details to where the invoices should be delivered.

All fields marked with a * must be completed.

Remember to “Save” any changes.

Delivery-Address - web

Remember to “Save” any changes.

What is my credit limit? My new order will put me over the limit: What can I do?

This section is still under construction.
If you have a question, please contact our CHAT support team.

How do I find and pay my invoice?

To find your Pending invoices first Sign In to you Eurocircuits account.

Then select “FINANCE” from the left hand side menu, then select “Pending invoices”, this will show a list of open invoices to be paid.

Pending Invoices - web v2

You are able to pay an invoice either by using the Online secure payment service or the Offline option.

To use the Online option first check the box of the invoice to pay and then select the “Online payment” button at the top of the window. This will open a pop-up window informing you that you will be redirected you to our online secure payment gateway, click OK.

When the gateway opens select your preferred method of payment and follow the instructions.

Online Payment - web

To use the Offline option select the “Offline payment” button at the top of the window.

Offline Payment - web

A pop-up window will open with the instructions of how to pay the invoice offline.

Offline pop-up - web

You can find Eurocircuits bank account details at the bottom of your invoice.